Privacy Policy

JM Joinery Hereford Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect and process the following information:

  • Name, email address, phone number, and address (when you submit an enquiry or request a quote).

  • Project details you provide (e.g. property specifications, measurements).

  • Technical data such as IP address, browser type, and pages visited (via cookies/analytics).

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes.

  • Carry out contracts for supply and installation of goods and services.

  • Maintain internal records and accounts.

  • Improve our website and services.

  • Comply with legal obligations.

We will not sell or rent your data to third parties.

3. Legal Basis for Processing

We process your personal data on the following bases:

  • Contractual necessity – to provide quotes and fulfil contracts.

  • Legitimate interests – to manage our business operations and improve services.

  • Consent – where required (e.g. marketing emails).

  • Legal obligation – to meet tax, accounting, and regulatory requirements.

4. Sharing Your Information

We may share your data with:

  • Subcontractors, suppliers, or delivery companies involved in your project.

  • Professional service providers (accountants, IT support).

  • Legal authorities if required.

All third parties are required to keep your data secure.

5. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfil the purposes set out above.

  • Meet legal, accounting, or reporting obligations.
    Typically, enquiry data is kept for up to 6 years after completion of a project.

6. Your Rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data (where legally possible).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent where consent is relied upon.

To exercise your rights, contact us at:
info@jmjoinery.com

7. Cookies

Our website may use cookies to improve user experience and track site performance. You can control cookie settings through your browser.

8. Security

We take appropriate technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@jmjoinery.com.